Privacy Policy
Last updated: May 8, 2026
1. Introduction
True Rippers Esports ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truerippers.gg, use our mobile applications, or engage with our services (collectively, the "Services").
This policy applies to all users including visitors, registered members, players, content creators, and tournament participants. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
2. Information We Collect
Personal Information — We may collect the following personal information:
Full nameEmail addressPhone numberDate of birthAddress and location dataGovernment-issued identification (for player onboarding, e.g., Aadhaar, PAN, Passport)Bank account details (for prize distribution and payments)In-game name (IGN) and gaming IDsProfile pictures and images
Automatically Collected Information — When you use our Services, we automatically collect:
IP addressBrowser type and versionOperating systemDevice identifiersPages visited, time spent, and navigation patternsReferring website addressesLocation data (country and city level)Cookies and similar tracking technologies
Information from Third Parties — We may receive information from:
Social media platforms when you link or authenticate through them (e.g., YouTube, Instagram, Twitter/X, Discord)Payment processors for merchandise and transactionsTournament organizers and game publishersAnalytics providers
3. How We Use Your Information
We use the collected information for the following purposes:
To provide, operate, and maintain our ServicesTo register and manage tournament participants and team rostersTo process player onboarding, including identity verification and contract managementTo distribute prizes and process paymentsTo send newsletters, promotional materials, and event notifications (with your consent)To respond to inquiries, provide customer support, and address complaintsTo analyze usage patterns and improve our ServicesTo detect, prevent, and address technical issues, fraud, or security threatsTo comply with legal obligations and enforce our termsTo personalize your experience and deliver relevant content
4. Legal Basis for Processing (IT Act, 2000 & DPDP Act, 2023)
We process your personal data under the following legal bases:
Consent: Where you have provided explicit consent for specific purposes (e.g., marketing communications)Contractual Necessity: Where processing is necessary to fulfill a contract with you (e.g., tournament registration, player agreements)Legal Obligation: Where we are required by law to process your data (e.g., tax reporting, KYC verification)Legitimate Interest: Where processing is necessary for our legitimate business interests (e.g., security, analytics) without overriding your rights
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
Essential Cookies: Required for the basic functioning of the website (authentication, security)Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)Functional Cookies: Remember your preferences and settingsMarketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
Team Partners and Sponsors: Limited player profiles and performance data for sponsorship purposes, as agreed in player contractsTournament Organizers: Player information required for tournament registration and complianceService Providers: Third-party vendors who assist us in operating our Services (hosting, payment processing, analytics, email delivery)Legal Requirements: When required by law, court order, or governmental authorityBusiness Transfers: In connection with any merger, acquisition, or sale of company assetsWith Your Consent: In any other situation where we have obtained your explicit consent
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption of data in transit (TLS/SSL)Secure storage of sensitive documents and identificationAccess controls and authentication mechanismsRegular security assessments and auditsEmployee training on data protection practices
While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
Account Data: Retained for the duration of your account and up to 3 years after account closureTournament Data: Retained for the duration of tournament participation and 5 years after for record-keepingFinancial Records: Retained for 7 years as required by Indian tax and accounting regulationsKYC Documents: Retained for the duration of the contractual relationship and as required by lawAnalytics Data: Anonymized or deleted after 26 monthsMarketing Consent Records: Retained for 3 years from the date consent was last given
9. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law, you have the following rights:
Right to Access: Request a copy of the personal data we hold about youRight to Correction: Request correction of inaccurate or incomplete personal dataRight to Erasure: Request deletion of your personal data, subject to legal retention requirementsRight to Withdraw Consent: Withdraw consent for data processing at any time where processing is based on consentRight to Grievance Redressal: Contact our Data Protection Officer with any concerns
To exercise any of these rights, please contact us at privacy@truerippers.gg. We will respond to your request within 30 days.
10. Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If we discover that a child under 13 has provided us with personal data, we will take steps to delete such information. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.
Users between 13 and 18 years of age may use our Services only with the consent of a parent or legal guardian.
11. Social Media Features
Our website includes social media features and widgets (e.g., YouTube embeds, Instagram feeds, Twitter/X timelines, Discord widgets). These features may collect your IP address, the page you are visiting on our site, and may set cookies to function properly. Your interactions with these features are governed by the respective social media platform's privacy policy.
12. Third-Party Links
Our Services may contain links to third-party websites and services, including game publisher sites, streaming platforms, and sponsor websites. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
13. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in India. By using our Services, you consent to such transfers. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
Posting the updated policy on our website with a revised "Last updated" dateSending an email notification to registered users (for significant changes)Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.
15. Data Protection Officer
For any questions or concerns regarding this Privacy Policy or our data practices, you may contact our Data Protection Officer:
Email: privacy@truerippers.ggAddress: True Rippers Esports, New Delhi, IndiaWebsite: truerippers.com/contact
16. Grievance Redressal
If you have a grievance regarding the processing of your personal data, you may submit a written complaint to our Grievance Officer at grievance@truerippers.gg. We will acknowledge receipt of your complaint within 48 hours and resolve it within 30 days from the date of receipt, in accordance with the DPDP Act, 2023.